Effective Date: Jan 2024

Last Updated: July 2025

Applies To: All Baye Africa platforms, mobile apps (e.g., Record Keeping Hub, LMS, BAS Portal), and affiliated services

Baye Africa Data Protection & Privacy Policy

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our services.

1. Introduction

When you use our services, you're trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This policy explains how Baye Africa collects, uses, stores, and protects your personal data when you use our websites, mobile apps, record keeping tools, online training, or BAS services, or register as a client, partner, vendor, or coach.

2. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

2.1 Information You Provide

• Identification data: Name, gender, age, ID number
• Contact details: Email, phone, location
• Business info: MSME name, products, revenue
• Financial info: Bank/mobile wallet details (if required)

2.2 Automatic Information

• App data: Usage history, transaction logs
• Device info: IP address, device type, browser

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Register/manage your account
• Provide personalized services
• Enable platform features
• Conduct MEL & reporting
• Notify of new features/events
• Fulfil legal or donor requirements

4. Information Sharing and Disclosure

We do not share personal information with companies, organizations, or individuals outside of our company except in the following cases:

4.1 With Your Consent

We will share personal information with companies, organizations, or individuals outside of our company when we have your consent to do so.

Shared only with funders, tech vendors, government (when legal). No selling or renting of personal data.

4.2 For Legal Reasons

We will share personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request
• Enforce applicable Terms of Service
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of our users

5. Data Security

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

• Encrypted secure servers
• Access control
• System audits
• Staff training
• Anonymization for research

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access, correct, or update your data
• Withdraw consent
• Request deletion
• Object to processing
• Lodge a complaint to Data Commissioner

Contact: [email protected]

7. Changes to This Policy

Updated based on legal changes or platform upgrades. Notification via email or app. Continued use implies consent.

8. Cookies and Analytics

Used for preferences, analytics, and performance. May be disabled in browser (some functions may be limited).

9. Data Retention

We retain your information as follows:

• Retained while account is active
• Up to 7 years post-project
• Deleted upon request unless legally restricted

10. Minors and Consent

No intentional collection of data from persons under 18 without verified guardian or group consent.

11. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

• Email: info@Baye Africa
• Phone: +254 721 943 736
• Address: Baye Africa HQ, Kisumu, Kenya